Service Manager SOP + Training System

Complete SOP Booklet, Training Video, Test, and Answer Key for HVAC, Plumbing & Electrical Service Departments

The Service Manager SOP is a complete management training package designed to align perfectly with your Service Technician and CSR/Dispatcher SOPs.This system includes a full SOP booklet, detailed training video, test, and answer key — giving your Service Manager a proven structure to maximize daily revenue, reduce callbacks, and maintain 5-star customer satisfaction.

What’s Included

• Full SOP Booklet (Word/PDF format)

• Step-by-step Training Video

• Service Manager Test

• Answer Key for internal grading or certification

You’ll Learn How To

• Lead morning meetings and set revenue targets

• Ensure CSR and Tech SOP compliance

• Monitor jobs in real time and coach techs effectively

• Track key performance metrics (revenue, TGLs, upsells, callbacks, reviews)

• Build a culture of accountability and consistent communication

Aligned With

• Service Technician SOP

• CSR / Dispatcher SOP

• Install Manager SOP

Perfect ForHVAC, plumbing, and electrical company owners, general managers, or service managers who want structured leadership systems that drive revenue and consistency across every department.